Returns & Exchanges

At Starfire Direct, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your home, our hassle-free return policy allows for returns on most items within 30 days of delivery.

1

Initiate Your Request

Contact our customer service team or use our online portal to request a Return Merchandise Authorization (RMA) number within 30 days of receiving your order.

2

Prepare the Package

Ensure all items are in their original, unused condition and securely packed in the original manufacturer’s packaging, including all manuals and hardware.

3

Ship the Item

Affix the provided shipping label or your own carrier label to the box and drop it off at an authorized shipping location, ensuring the RMA number is clearly marked.

4

Receive Your Refund

Once our warehouse inspects and approves the returned goods, your refund will be processed back to the original payment method, minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing